Frequently Asked Questions
Everything you need to know about your Amika Pro professional beauty experience.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express 2-day shipping is also available at checkout for urgent professional needs.
Do you offer professional discounts for salon owners?
Yes, Amika Pro offers exclusive pricing for licensed professionals. Please upload your credentials through our Pro Portal to unlock wholesale rates.
What is your return policy on opened beauty products?
For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If a product arrived damaged, please contact support within 48 hours.
Are Amika Pro products sulfate-free and color-safe?
Absolutely. All our formulas are designed to be safe for color-treated, Brazilian-treated, and keratin-treated hair, and are free from sulfates, parabens, and phthalates.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment plans through Afterpay and Klarna.